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End-to-end flow
Select a step to see its safety responsibility.
1 · ConfigureReviewed caller poolExisting owned numbers, callback destinations and shared caps. 2 · QueueCampaign or flowThe Flow action enrols; the scheduler decides when a call is allowed. 3 · AuthorizeAtomic reservationOne transaction selects caller and consumes allowance. 4 · DialOne partner requestExisting endpoint receives the reserved phone-number ID. 5 · ProveOutcome and successExact attempt cost, classification, bookings and number health.
Shared physical-number cap
A number may belong to several pools, but it has one policy row and one daily allowance across those memberships. Twenty-one simultaneous reservations against cap 20 yielded exactly 20 grants.
Existing behavior preserved
Legacy single-number campaigns keep their dispatch path. Their success metrics are synchronized too, so moving to a pool is not required to see truthful performance.
Response-failure simulator
A network result is not always proof of whether a stranger’s phone rang.
Run scenario
ReservedAllowance committed before the request.
One requestNo retry may cross this boundary.
Record responseQueue and acceptance ledger move atomically.
Final stateCalled, released, or held for review.
What earns campaign credit?
Choose an evidence pattern. The implementation accepts event identity, not coincidence.
AExact provider call ID** The campaign attempt and appointment-bearing canonical call record share the same the CHAU Voice AI call ID.** BSame contact and nearby time** An appointment appears for the called contact shortly afterwards.** CSame campaign and caller number** The activity appears in the same campaign window.** DNo successful refresh yet** The campaign is valid, but the evidence sync has never completed.**
Visible campaign evidence
Resolved calls · classified calls · human answers · attributed appointments · refresh time
Rates are hidden below 80% classification coverage. Unknown evidence is not converted into a false zero.
Deliberately absent
Revenue and sold results
These wait for a stable current-state source shared across integrations and verifiable against each client’s own CRM.
Health evidence explorer
Adjust evidence quality to see why low volume or poor classification cannot justify automation.
Resolved calls
120
Classified outcomes
110
Confirmed human answers
48
Prior human-answer rate
55%
Insufficient evidence
Active
Watch
Cooldown
Trial
Automation needs repeated evidence
One supported decline produces Watch. Cooldown needs a second fresh observation. Re-reading the same hourly sample does not count.
No invented spam score
Performance deterioration can change allocation. It cannot prove a carrier spam label without a trusted reputation source.
Decision record
The choices most likely to be “simplified” into a regression.
| Decision | Evidence / reason | Rejected alternative |
|---|---|---|
| Reserve before dial | Concurrent quotas and selected caller must be one committed fact. | Dial, then increment a counter. |
| Hold uncertain acceptance | The partner path may return 500 after provider acceptance. | Release every non-2xx response. |
| Retry persistence only | A failed ledger write does not authorize a second ring. | Retry the whole network operation. |
| One policy per physical number | Membership in two pools cannot create two daily caps. | Put limits on pool membership rows. |
| Exact call ID attribution | Provider event identity survives audit against the canonical call record. | Same contact plus a time window. |
| Preserve manual park | Explicit operator/reputation state outranks inventory freshness. | Resume automatically when inventory returns. |
| Coverage before rates | Unknown classification is absent evidence. | Count unknown as machine/no answer. |
| No new outbound flag | The existing Voice Agent Studio gate is the approved boundary. | Add a second toggle and split behavior. |
Channel Automation · Help · Last updated 2026-09-08. Questions? Ask your account manager, or open Help Docs inside the app — the same guidance lives there.